HR, Management and Health & Safety Training

Visit this page often to find regularly updated details of our on-site, online and bespoke training courses.  HR Solutions and HSE Solutions, our health and safety division, offer a variety of upcoming courses as well as training courses that can be customised to suit your organisation.  Our training courses help your organisation demonstrate compliance with employment law and health and safety legislation.  In signing up to, or requesting further information about our training courses you are agreeing to our Privacy Policy.  All prices include VAT.  Training courses we offer include:

Management Development Training

Managing Conflict at Work

Date:       22 November, Tuesday
Time:       9:30am – 1pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person.

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This session will help attendees examine the common causes of conflict, understand where conflict can be useful and where it is bad.

To understand how we individually respond to conflict and how we communicate with each other.

From there, we can start to build strategies to deal with the conflict that we face at work.

Improve the ability of managers to handle conflict and communicate better.

Business owners, leaders and managers

  • What is ‘Conflict’?
  • Understand human behaviour
  • Dealing with conflict
  • Customer service
  • Challenging customer behaviours
  • Communication and conflict resolution
  • Telephone tips
  • Personal safety
  • Understand the common causes of conflict
  • Know how they respond to conflict
  • Have a strategy for managing conflict
  • Understand how communication affects conflict situations
  • How to keep yourself safe in conflict situations

Equality, Diversity & Inclusion – Management Development Training 

Date:       1 November, Tuesday
Time:       2pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person.

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All companies pride themselves on being inclusive and promoting equality of treatment, but beyond policies and good intentions, what are the common pitfalls for companies?

This CPD accredited, half day course celebrates equality, diversity and inclusion and highlights the advantage of having a diverse workforce. It also reminds attendees of the, often hard fought for, legislation that underpins the Equality Act 2010, and challenges stereotypes.

It also helps managers to understand that some actions require some lateral thinking to ensure that they are not discriminating against a certain group of staff, even indirectly.

This course aims to challenge our thinking on the subject and leave managers and/or their teams with a better understanding of how equality, inclusion and diversity is so valuable and how to avoid some common mistakes.

Subject areas covered include:

  • Defining Equality, Inclusion & Diversity
  • Employment Pitfalls
  • Stereotyping
  • The Equality Act 2010
  • Protected Characteristics
  • Discrimination
  • Who is protected?
  • The Company’s Obligations.

Effective Appraisal Skills

Date:       8 November, Tuesday
Time:       2:00pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person.

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Date:       23 November, Wednesday
Time:       2:00pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person.

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Standard HR policies are put in place to help managers deal with misconduct amongst their employees, and to enable employees to air and resolve any issues in the workplace, yet it takes a skilled manager to get them right.

Appraisals are embedded in the employee lifecycle, but even seasoned managers don’t always feel confident with the process, or having these kinds of conversations with their employees, especially if they need to have difficult conversations.

This half-day session is a great reminder of why we do appraisals, what preparation is needed and puts a structure around the communication skills needed during the appraisal meeting.

The course aims to provide line managers with the skills they need to approach appraisals with confidence.

Managing the Grievance Procedure

Date:       9 November, Wednesday
Time:       9:30am – 1pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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As a manager it’s easy to be so focused on delivering for the business that we turn a blind eye to things like personality clashes amongst team members, grumblings around pay and conditions, or make quick decisions without thinking of the impact on others.

A grievance is a complaint by an employee or worker about action which the employer has taken, or is contemplating taking, in relation to them. It may also include the actions of, and relationships with, colleagues and other third parties.

Grievances can occur at all levels therefore it is crucial that the grievance procedure is applied equally to managers and employees, and are investigated and dealt with fairly, consistently and quickly.

This course brings the procedure to life and leaves managers with an understanding of how to manage a grievance at each stage, options to consider to resolve issues, and even some tips on how to avoid them in the first place.

Subject areas covered include:

  • What is a grievance?
  • Causes of grievances
  • Managing a grievance
  • Investigating
  • After the process
  • Challenging grievances
  • Risks of getting it wrong
  • Mediation

Holding Difficult Conversations

Date:       8 December, Thursday
Time:       2:00pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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When you’re working with people and managing a team it’s inevitable that you’ll have to have a difficult conversation with someone sooner or later.

Identifying why they’re difficult for you is the first step, and this course will help you to identify what it may be that’s preventing you from having that conversation and provide you with strategies to handle them effectively.

Subject areas covered include:

  • The impact of attitude
  • What is a difficult conversation?
  • What makes them difficult?
  • How to approach a difficult conversation
  • The structure of a difficult conversation.

Managing the Disciplinary Procedure

Date:       18 October, Tuesday
Time:       9:30am – 1:pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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The Acas Code of Practice on Disciplinaries is the important document that supports these policies, and should a matter reach an employment tribunal, they will examine whether the Code has been adhered to.

As well as running through the basic process, this half day course dives deeply into the investigation of a disciplinary or a grievance as it is the key to getting the formal process, and an appropriate outcome, right.

This course brings the policy to life and leave managers with an understanding of how to manage them, and how to handle circumstances where they deviate from the usual procedure.

Subject areas covered include:

  • Ways to dismiss
  • Informal action
  • Investigation – why you need to get these right
  • Suspension
  • Disciplinary hearings
  • Appeals
  • Reasons to dismiss
  • What is a grievance?

Effective Communication Skills at Work

Date:       15 November, Tuesday
Time:       2pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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We can all think of effective communicators that we’ve either known or have been aware of through the media or public life. What is it about these people that makes them so good at getting their message across with such clarity and commitment?

This course will help you to reflect upon the core communication skills that we all take for granted, and to understand what steps you can take to improve the way that you communicate with others.

Subject areas covered include:

  • Essential Communication Skills
  • Communicating with intention
  • Working with different communication styles
  • Relationship building
  • Communicating using technology

Managing Poor Performers at Work

Date:       6 December, Tuesday
Time:       2pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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Poor performance can be something that some managers would rather not deal with, or hope that the situation goes away of its own accord. By the time it becomes critical to do something your patience is exhausted and you just can’t face the length of time it takes to manage the process.

This course explores the various reasons that poor performance can arise, the impact it can have on you, your team and the business, and how to approach this with the team member ahead of any formal process.

This course aims to give you the confidence to manage performance from an early stage but be confident with a more formal procedure should it be necessary.

Subject areas covered include:

  • Why is managing performance so important?
  • The Performance Management process
  • Setting Objectives
  • Roles and Responsibilities
  • What does good performance look like?
  • The Formal Performance Meeting
  • Dealing with difficult cases.

Recruitment and Selection

Date:       7 December, Wednesday
Time:       2pm – 5:30pm
Place:      Online via Microsoft Teams
Price:       £95 + VAT per person

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With the job market leaning heavily in the favour of the applicant, some businesses have found it’s been tricky to find the right candidate who wants to work for them. Even when you’ve found the right person on paper, how do you assess whether they’re as good as their CV says?

This course encourages you to think about your vacant roles, how best to promote them, think about the questions you ask and the assessments you might try, how you sell the business as a great place to work, how you can be flexible to ensure you have access to the widest pool of candidates, all whilst staying within the law.

Come and join this whistle stop tour of the main points of recruitment and selection to enable you to feel confident when recruiting and be aware of good practice and common pitfalls.

Subject areas covered include:

  • Assessing the job requirements – has it changed?
  • The job description vs the job ad
  • Preparing for Interview
  • Selection Techniques
  • Questions – Competency / Technical
  • Selling the Business

Employment Law for Managers

Date:       Part 1: 6 October, Thursday
Date:       Part 2: 13 October, Thursday
Time:       9:30am – 1pm
Place:      Online via Microsoft Teams
Price:       £190 + VAT per person

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You’re now a manager of a team and, as exciting as that is, you’re now faced with a new role in the business and new responsibilities. This course provides an essential overview of the key areas of employment law, and how it impacts upon those everyday situations at work.

This is a very thorough but enlightening and enjoyable session that will provide line managers with the knowledge and skills to manage workplace issues confidently and in accordance with current employment law.

Subject areas covered include:

  • Contracts of Employment
  • Statutory Rights
  • Family Friendly Entitlements
  • Termination of Employment
  • Conduct
  • Capability
  • Grievance
  • Diversity and Inclusion
  • Health and Safety.

Leading the Team

Date:       Part 1: 16 November, Wednesday
Date:       Part 2: 30 November, Wednesday
Time:       9:30am – 1pm
Place:      Online via Microsoft Teams
Price:       £190 + VAT per person

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As a manager and team leader you have the challenge of the operational side of your role but you also have to be able to effectively manage your team. Whilst it may sound easy, not everyone is the same so you have to learn to understand what they need from you, how you are responsible for carrying or creating the culture, and how your style of leading or managing has to change to fit certain groups or personalities.

This is a detailed but reflective and enjoyable session that will provide line managers with the knowledge and skills to better understand their natural style of management and how it may need to adapt in order to be successful.

Subject areas covered include:

  • Key Responsibilities of a manager
  • Manager Vs Leader
  • Organisational context
  • Successful Teams
  • Impact of Behaviour
  • Team Leaders and Culture
  • Leadership Styles
  • Motivation

ILM

ILM Level 3 Award in Leadership and Management (Online)

ILM Level 3 Award is for those who have management responsibilities but no formal training. Ideal for team leaders who will be leading people through organisational change, budget cuts or other pressures.

The course is £750 + VAT for all six sessions. Prior to booking the course, you will be invited to a short interview to discuss your suitability to ensure the course matches your current leadership level.

If you have missed the ILM Level 3 course on this occasion, click the button below to find out when our next course is running.

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Future dates are currently being scheduled

ILM Level 5 Award in Leadership and Management (Online)

This qualification is designed for project managers, department heads, and other middle managers. Ideal to develop your skills and experience, improve your performance and prepare for senior management responsibilities. 

The course is £950 + VAT for all eight sessions. Prior to booking the course, you will be invited to a short interview to discuss your suitability to ensure the course matches your current leadership level. 

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Future dates are currently being scheduled

Continuing Professional Development (CPD)

CPD Accreditation - HR Solutions

Continuing Professional Development (CPD) is the process of tracking and documenting the skills, knowledge and experience that you gather as you work.  Keeping a record of your CPD enables you to track your own development and path towards achieving your goals and quickly be able to see how far you’ve come in your professional development.

The Equality & Inclusion and the Disciplinary & Grievance training courses, that are delivered by HR Solutions, are CPD accredited. The courses carry the CPD logo, along with details of the credits you will receive for completing them.  After you have completed a CPD-accredited session, you will be provided with a certificate that will detail what you need to do to claim your points.

Equality & Inclusion - Find out more
Disciplinary & Grievance - Find out more

Health & Safety Training

Mental Health Ambassador

New dates are currently being prepared for our Mental Health Ambassador course.

If you would like to attend our next course, please register your interest below.

£45 + VAT per person

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This course is suitable for everyone but has been designed to help employers to provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act, should a condition be suspected.

Learners undertaking this course will be considered a Mental Health Ambassador and assist the Mental Health First Aider in providing care, reassurance and be a central point of contact within the workplace to help and support those with a suspected mental health condition.

Syllabus
A range of subjects are covered including:

  • What is First Aid for Mental Health?
  • Identifying mental health conditions
  • Identifying stigma
  • Men and Mental health
  • Providing advice and starting a supportive conversation
  • Stress, Depression & Anxiety
  • Drugs and alcohol
  • First Aid for Mental Health action plan
  • Providing a positive workplace culture
  • Mental health links and services

Level 2 Mental Health First Aid

Date:       24 January 2023, Tuesday
Time:       9:30am – 4:00pm
Place:       Slepe Hall Hotel, PE27 5RB
Price:       £95 + VAT per person

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This course is suitable for all members of staff. It has been designed to help employers to provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act should a condition be suspected.

Those who complete the course will be considered First Aiders for Mental Health and be a point of contact within the workplace to help and support those with any mental health issues. This qualification lasts for three years.

• What is First Aid for Mental Health?
• Identifying mental health conditions
• Providing advice and starting a conversation
• Drugs and alcohol
• Eating disorders
• Self-harm
• Suicide
• Stress, Anxiety & Depression
• Other mental health conditions
• First Aid for Mental Health action plan
• First Aid for Mental Health in the workplace

Essential Health and Safety at Work Training | HR Solutions

Level 2 Emergency First Aid at Work

Date:       8 November, Tuesday
Time:       9:30am – 4:00pm
Place:       Kettering Park Hotel, NN15 6XT
Price:       £95 + VAT per person

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The Emergency First Aid course qualification lasts for three years.

You will learn how to be effective in an emergency medical situation.

This is an essential course and life skill that is transferable into any situation where someone suffers from an injury or sudden illness. By the end of the course you will be able to:

  • Be effective in an emergency medical situation
  • Understand and administer CPR – Cardio Pulmonary Resuscitation
  • Understand and be able to use an AED – Automated external defibrillator
  • Treat an unconscious casualty and demonstrate the recovery position
  • Understand and be able to treat a casualty with severe bleeding
  • Understand and be able to treat a casualty with Shock
  • Treat a casualty who is choking
  • Treatment of illnesses to include Diabetes, Epilepsy, Stroke, Asthma & Anaphylaxis
  • Treatment of Head Injuries & Heart Conditions
  • Treatment of minor conditions, burns & fractures
  • Accident reporting and the First Aid kit

Level 2 Fire Safety/Fire Marshal

Date:       6 December, Tuesday
Time:       9:30am – 4:00pm
Place:      Kettering Park Hotel, NN15 6XT
Price:       £95 + VAT per person

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The Fire Safety qualification lasts for three years. You will learn how to manage the fire procedures in your business, identify hazards and keep staff, members and visitors safe.

By the end of the course you will be able to:

• Understand Fire law, legislation, regulations and guidance
• Understand Fire chemistry
• Understand and implement the Fire Risk Assessment
• Understand and implement the duties of the Fire Marshal
• Implement Staff training to aid in a fire emergency
• Fire prevention and Fire extinguishers
• How to identify the different classifications of Fire
• Practical use of Fire Extinguishers

Level 2 Food Safety

Date:       13 December, Tuesday
Time:       9:30am – 4:00pm
Place:       Slepe Hall Hotel, PE27 5RB
Price:       £95 + VAT per person

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During this course, you will learn how to manage the food safety procedures in your establishment, identify hazards to the food process and keep staff and visitors safe.

By the end of the course you will be able to:

  • Understand how individuals can take responsibility for food safety
  • Understand personal hygiene and protection
  • Understand the importance of keeping the work areas clean and hygienic
  • Know the causes and prevention of food poisoning
  • Understand the importance of keeping food safe
  • Correctly store food and label
  • Understand the benefits of cooking safely
  • How to keep records
  • Food Transportation
  • Kitchen cleaning and housekeeping

Level 2 Health & Safety

Date:       22 November, Tuesday
Time:       9:30am – 4:00pm
Place:       Slepe Hall Hotel, PE27 5RB
Price:       £95 + VAT per person

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Accredited by SafeCert. This course is essential for all Business owners and the Competent Person. It is also advised for operational staff. This qualification lasts for three years. You will learn how to manage the Health and Safety of the business, identify hazards and keep staff, members and visitors safe.

By the end of the course you will be able to:

• Understand Health & Safety legislation, regulations and guidance
• Be able to identify hazards and risks
• Understand and use risk assessments
• Understand and implement the Health and Safety management system
• Understand the statutory compliance expectation
• Understand Chemical control (COSHH) Personal protective equipment (PPE)
• How to report accidents (RIDDOR)

Level 3 Safeguarding

Date:       7 February 2023, Tuesday
Time:       9:30am – 4:00pm
Place:      Slepe Hall Hotel, St Ives, PE27 5RB
Price:       £95 + VAT per person

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Level 3 Safeguarding and Protecting of Children, People and Vulnerable Adults

Accredited by Ofqual, this course is mandatory for all Staff that have contact with children, young people and vulnerable adults and mandatory for managers. The qualification lasts 3 years.

By the end of the course you will be able to:

  • Understand Safeguarding legislation and guidance
  • Be able to identify the Indicators of abuse and neglect
  • Understand and use Safeguarding process and procedures
  • Understand and be able to make judgements
  • Understand your role and responsibilities
  • How to share Information
  • How to report allegations.

Safeguarding Ambassadors

New dates are currently being prepared for our Safeguarding Ambassador course.

If you would like to attend our next course, please register your interest below.

£45 + VAT per person

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All organisations need to have procedures and policies in place to protect vulnerable people.

This ensures that they are safe and protected.

Learners undertaking this course will be considered a Safeguarding Ambassador and assist the Safeguarding Lead in providing care, reassurance and be a central point of contact within the workplace to help and support those with any safeguarding issues

A range of subjects are covered including:

  • Understand Safeguarding
  • Understand how it affects different groups of people
  • Understand the indicators of abuse and neglect
  • Look at the law and legislation that underpins safeguarding
  • How to make a complaint
  • Understand the avenues for signposting, information & support
  • Identifying concerns and disclosure
  • Making judgements
  • Reporting safeguarding concerns

e-Learning Staff Training & Development

Elearning Courses | HR Solutions

e-Learning Courses

Online staff training and development for SMEs.

VIEW E-LEARNING COURSES

With access to online learning courses any time and on any device, staff training and development is made simple with our e-learning range. Our courses are designed with small to mid-sized businesses in mind, ensuring your employees receive relevant and practical training that can actually be deployed in your workplace.  Topics covered include:

  • Legislation & Regulation
  • People & Relationships
  • Online & Offline Safety
  • Digital & Creative Skills
  • Management & Leadership
  • Working from Home.

HR Solutions was easy for us to use and responsive from the very start. Within a few days we had our first-aid, fire warden and health and safety courses booked and in the diary for our team. I cannot say enough good things about Dom our instructor. He is so engaging and really became a member of the team for the three days of training. We really enjoyed how passionate he is about the subject and how he brought it to life for us. We have even booked for another course on mental health first-aid which we are really looking forward to! We highly recommend HR Solutions and Dom for all your training needs.

Tiffany Martin, Operations Manager
Lumin Wealth Management

Find Out More | Request a Quote

Please complete the contact form and one of our team will call you back to discuss your query as well as suitable course dates and online or on-site options.

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