Training Courses

Managing Conflict at Work

Future dates are currently being scheduled
£95 + VAT Per Person

Do you find yourself facing conflict with team members, colleagues, bosses, or customers? Do these situations leave you feeling stressed, anxious, or unsure how to proceed? This course will provide you with the tools and techniques you need to handle conflict situations with confidence and clarity. You’ll learn how to identify the root causes of conflict, navigate difficult conversations, and negotiate win-win solutions.

Who should attend?
This practical and interactive course is suitable for supervisors or managers.

Benefits of attending the course

1. Conflict often arises from miscommunication or misunderstandings. By learning effective communication skills, you can reduce the likelihood of conflict and be better equipped to navigate difficult conversations when they do occur.
2. Conflict situations often require creative problem-solving skills to find mutually acceptable solutions. By learning how to identify the root causes of conflict and negotiate win-win solutions, you can develop your problem-solving abilities and become more effective leaders.
3. Conflict situations can be stressful and anxiety-inducing for managers. By equipping you with the tools and techniques to handle conflict effectively, the course can help to reduce stress and anxiety levels and improve overall well-being.
4. Handling conflict can be challenging and intimidating, especially for new or inexperienced managers. By attending the Managing Conflict at Work course, you can gain the skills and confidence you need to handle conflict situations with ease and professionalism.

Course content

• What is ‘Conflict’?
• Dealing with conflict
• Challenging behaviours
• Communication and conflict resolution
• Telephone tips
• Personal safety
• Understand the common causes of conflict
• Know how they respond to conflict
• Have a strategy for managing conflict
• Understand how communication affects conflict situations
• How to keep yourself safe in conflict situations

Equality, Diversity & Inclusion – Management Development Training 

Future dates are currently being scheduled
£95 + VAT Per Person

All companies pride themselves on being inclusive and promoting equality of treatment, but beyond policies and good intentions, what are the common pitfalls for companies?

This CPD accredited, half day course celebrates equality, diversity and inclusion and highlights the advantage of having a diverse workforce. It also reminds attendees of the, often hard fought for, legislation that underpins the Equality Act 2010, and challenges stereotypes.

It also helps managers to understand that some actions require some lateral thinking to ensure that they are not discriminating against a certain group of staff, even indirectly.

This course aims to challenge our thinking on the subject and leave managers and/or their teams with a better understanding of how equality, inclusion and diversity is so valuable and how to avoid some common mistakes.

Subject areas covered include:

• Defining Equality, Inclusion & Diversity
• Employment Pitfalls
• Stereotyping
• The Equality Act 2010
• Protected Characteristics
• Discrimination
• Who is protected?
• The Company’s Obligations.

Effective Appraisal Skills

Future dates are currently being scheduled
£95 + VAT Per Person

Standard HR policies are put in place to help managers deal with misconduct amongst their employees, and to enable employees to air and resolve any issues in the workplace, yet it takes a skilled manager to get them right.

Appraisals are embedded in the employee lifecycle, but even seasoned managers don’t always feel confident with the process, or having these kinds of conversations with their employees, especially if they need to have difficult conversations.

This half-day session is a great reminder of why we do appraisals, what preparation is needed and puts a structure around the communication skills needed during the appraisal meeting.

The course aims to provide line managers with the skills they need to approach appraisals with confidence.

Managing the Grievance Procedure

Future dates are currently being scheduled
£95 + VAT Per Person

As a manager it’s easy to be so focused on delivering for the business that we turn a blind eye to things like personality clashes amongst team members, grumblings around pay and conditions, or make quick decisions without thinking of the impact on others.

A grievance is a complaint by an employee or worker about action which the employer has taken, or is contemplating taking, in relation to them. It may also include the actions of, and relationships with, colleagues and other third parties.

Grievances can occur at all levels therefore it is crucial that the grievance procedure is applied equally to managers and employees, and are investigated and dealt with fairly, consistently and quickly.

This course brings the procedure to life and leaves managers with an understanding of how to manage a grievance at each stage, options to consider to resolve issues, and even some tips on how to avoid them in the first place.

Subject areas covered include:

• What is a grievance?
• Causes of grievances
• Managing a grievance
• Investigating
• After the process
• Challenging grievances
• Risks of getting it wrong
• Mediation

Managing Difficult Conversations at Work

Future dates are currently being scheduled
£95 + VAT Per Person

Are you a manager who dreads holding difficult conversations with your team members? Do you struggle to find the right words to deliver tough feedback or address sensitive topics? This course will provide you with the tools and techniques you need to approach these conversations with confidence and clarity. You’ll learn how to prepare for difficult conversations, choose the right communication style, and effectively manage emotions and reactions.

Who should attend?
This practical and interactive course is suitable for supervisors or managers.

Benefits of attending the course

• By equipping you with the skills you need to handle difficult conversations effectively, the course can help to reduce misunderstandings, conflicts, and tensions within the team. This, in turn, can lead to a more productive and cohesive team that is better able to achieve its goals.
• When employees feel heard, respected, and valued, they are more likely to be engaged and motivated in their work. By helping you to deliver feedback and address concerns in a respectful and constructive way, the course can foster a culture of open communication and engagement within the team.
• Difficult conversations are often necessary to address performance or behaviour issues that can ultimately lead to employee turnover. By helping you to handle these conversations effectively, the course can help to retain talented employees who may otherwise have left the company due to unresolved issues.

Course content

• The impact of attitude
• What is a difficult conversation?
• What makes them difficult?
• How to approach a difficult conversation
• The structure of a difficult conversation.

Managing the Disciplinary Procedure

Future dates are currently being scheduled
£95 + VAT Per Person

The Acas Code of Practice on Disciplinaries is the important document that supports these policies, and should a matter reach an employment tribunal, they will examine whether the Code has been adhered to.

As well as running through the basic process, this half day course dives deeply into the investigation of a disciplinary or a grievance as it is the key to getting the formal process, and an appropriate outcome, right.

This course brings the policy to life and leave managers with an understanding of how to manage them, and how to handle circumstances where they deviate from the usual procedure.

Subject areas covered include:

• Ways to dismiss
• Informal action
• Investigation – why you need to get these right
• Suspension
• Disciplinary hearings
• Appeals
• Reasons to dismiss
• What is a grievance?

Effective Communication Skills at Work

Future dates are currently being scheduled
£95 + VAT Per Person

We can all think of effective communicators that we’ve either known or have been aware of through the media or public life. What is it about these people that makes them so good at getting their message across with such clarity and commitment?

This course will help you to reflect upon the core communication skills that we all take for granted, and to understand what steps you can take to improve the way that you communicate with others.

Subject areas covered include:

• Essential Communication Skills
• Communicating with intention
• Working with different communication styles
• Relationship building
• Communicating using technology

Managing Performance

Date:       25 April, Tuesday
Time:       9:30am – 1:00pm
Place:      Online
Price:       £95 + VAT per person

Poor performance can be something that some managers would rather not deal with, or hope that the situation goes away of its own accord. By the time it becomes critical to do something your patience is exhausted and you just can’t face the length of time it takes to manage the process.

This course explores the various reasons that poor performance can arise, the impact it can have on you, your team and the business, and how to approach this with the team member ahead of any formal process.

This course aims to give you the confidence to manage performance from an early stage but be confident with a more formal procedure should it be necessary.

Subject areas covered include:

• Why is managing performance so important?
• The Performance Management process
• Setting Objectives
• Roles and Responsibilities
• What does good performance look like?
• The Formal Performance Meeting
• Dealing with difficult cases.

Recruitment and Selection

Future dates are currently being scheduled
£95 + VAT Per Person

With the job market leaning heavily in the favour of the applicant, some businesses have found it’s been tricky to find the right candidate who wants to work for them. Even when you’ve found the right person on paper, how do you assess whether they’re as good as their CV says?

This course encourages you to think about your vacant roles, how best to promote them, think about the questions you ask and the assessments you might try, how you sell the business as a great place to work, how you can be flexible to ensure you have access to the widest pool of candidates, all whilst staying within the law.

Come and join this whistle stop tour of the main points of recruitment and selection to enable you to feel confident when recruiting and be aware of good practice and common pitfalls.

Subject areas covered include:

• Assessing the job requirements – has it changed?
• The job description vs the job ad
• Preparing for Interview
• Selection Techniques
• Questions – Competency / Technical
• Selling the Business

Employment Law for Managers

Future dates are currently being scheduled
£190 + VAT per person for both sessions

This course is made up of two half day sessions. Both half day sessions must be completed to complete the course.

You’re now a manager of a team and, as exciting as that is, you’re now faced with a new role in the business and new responsibilities. This course provides an essential overview of the key areas of employment law, and how it impacts upon those everyday situations at work.

This is a very thorough but enlightening and enjoyable session that will provide line managers with the knowledge and skills to manage workplace issues confidently and in accordance with current employment law.

Subject areas covered include:

• Contracts of Employment
• Statutory Rights
• Family Friendly Entitlements
• Termination of Employment
• Conduct
• Capability
• Grievance
• Diversity and Inclusion
• Health and Safety.

Leading the Team

Future dates are currently being scheduled
£190 + VAT Per Person for both sessions

This course is made up of two half day sessions. Both half day sessions must be completed to complete the course.

As a manager and team leader you have the challenge of the operational side of your role but you also have to be able to effectively manage your team. Whilst it may sound easy, not everyone is the same so you have to learn to understand what they need from you, how you are responsible for carrying or creating the culture, and how your style of leading or managing has to change to fit certain groups or personalities.

This is a detailed but reflective and enjoyable session that will provide line managers with the knowledge and skills to better understand their natural style of management and how it may need to adapt in order to be successful.

Subject areas covered include:

• Key Responsibilities of a manager
• Manager Vs Leader
• Organisational context
• Successful Teams
• Impact of Behaviour
• Team Leaders and Culture
• Leadership Styles
• Motivation

Continuing Professional Development (CPD) is the process of tracking and documenting the skills, knowledge and experience that you gather as you work.  Keeping a record of your CPD enables you to track your own development and path towards achieving your goals and quickly be able to see how far you’ve come in your professional development.

The Equality & Inclusion and the Disciplinary & Grievance training courses, that are delivered by HR Solutions, are CPD accredited. The courses carry the CPD logo, along with details of the credits you will receive for completing them.  After you have completed a CPD-accredited session, you will be provided with a certificate that will detail what you need to do to claim your points.

Mental Health Ambassador

If you would like to attend our next course, please register your interest below
£50 + VAT per person

This course is suitable for everyone but has been designed to help employers to provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act, should a condition be suspected.

Learners undertaking this course will be considered a Mental Health Ambassador and assist the Mental Health First Aider in providing care, reassurance and be a central point of contact within the workplace to help and support those with a suspected mental health condition.

Syllabus
A range of subjects are covered including:

• What is First Aid for Mental Health?
• Identifying mental health conditions
• Identifying stigma
• Men and Mental health
• Providing advice and starting a supportive conversation
• Stress, Depression & Anxiety
• Drugs and alcohol
• First Aid for Mental Health action plan
• Providing a positive workplace culture
• Mental health links and services

Level 2 Mental Health First Aid

This course is suitable for all members of staff. It has been designed to help employers to provide a positive mental health culture within the workplace and to provide learners with comprehensive knowledge on a range of the most common mental health conditions and the skills to be able to act should a condition be suspected.

Those who complete the course will be considered First Aiders for Mental Health and be a point of contact within the workplace to help and support those with any mental health issues. This qualification lasts for three years.

• What is First Aid for Mental Health?
• Identifying mental health conditions
• Providing advice and starting a conversation
• Drugs and alcohol
• Eating disorders
• Self-harm
• Suicide
• Stress, Anxiety & Depression
• Other mental health conditions
• First Aid for Mental Health action plan
• First Aid for Mental Health in the workplace

Level 2 Emergency First Aid at Work

Future dates are currently being scheduled
£125 + VAT Per Person

The Emergency First Aid course qualification lasts for three years.

You will learn how to be effective in an emergency medical situation.

This is an essential course and life skill that is transferable into any situation where someone suffers from an injury or sudden illness. By the end of the course you will be able to:

• Be effective in an emergency medical situation
• Understand and administer CPR – Cardio Pulmonary Resuscitation
• Understand and be able to use an AED – Automated external defibrillator
• Treat an unconscious casualty and demonstrate the recovery position
• Understand and be able to treat a casualty with severe bleeding
• Understand and be able to treat a casualty with Shock
• Treat a casualty who is choking
• Treatment of illnesses to include Diabetes, Epilepsy, Stroke, Asthma & Anaphylaxis
• Treatment of Head Injuries & Heart Conditions
• Treatment of minor conditions, burns & fractures
• Accident reporting and the First Aid kit

Level 2 Fire Safety/Fire Marshal

Future dates are currently being scheduled
£125 + VAT Per Person

The Fire Safety qualification lasts for three years. You will learn how to manage the fire procedures in your business, identify hazards and keep staff, members and visitors safe.

By the end of the course you will be able to:

• Understand Fire law, legislation, regulations and guidance
• Understand Fire chemistry
• Understand and implement the Fire Risk Assessment
• Understand and implement the duties of the Fire Marshal
• Implement Staff training to aid in a fire emergency
• Fire prevention and Fire extinguishers
• How to identify the different classifications of Fire
• Practical use of Fire Extinguishers

Level 2 Food Safety

During this course, you will learn how to manage the food safety procedures in your establishment, identify hazards to the food process and keep staff and visitors safe.

By the end of the course you will be able to:

• Understand how individuals can take responsibility for food safety
• Understand personal hygiene and protection
• Understand the importance of keeping the work areas clean and hygienic
• Know the causes and prevention of food poisoning
• Understand the importance of keeping food safe
• Correctly store food and label
• Understand the benefits of cooking safely
• How to keep records
• Food Transportation
• Kitchen cleaning and housekeeping

Level 2 Health & Safety

Accredited by SafeCert. This course is essential for all Business owners and the Competent Person. It is also advised for operational staff. This qualification lasts for three years. You will learn how to manage the Health and Safety of the business, identify hazards and keep staff, members and visitors safe.

By the end of the course you will be able to:

• Understand Health & Safety legislation, regulations and guidance
• Be able to identify hazards and risks
• Understand and use risk assessments
• Understand and implement the Health and Safety management system
• Understand the statutory compliance expectation
• Understand Chemical control (COSHH) Personal protective equipment (PPE)
• How to report accidents (RIDDOR)

Level 3 Safeguarding

Level 3 Safeguarding and Protecting of Children, People and Vulnerable Adults

Accredited by Ofqual, this course is mandatory for all Staff that have contact with children, young people and vulnerable adults and mandatory for managers. The qualification lasts 3 years.

By the end of the course you will be able to:

• Understand Safeguarding legislation and guidance
• Be able to identify the Indicators of abuse and neglect
• Understand and use Safeguarding process and procedures
• Understand and be able to make judgements
• Understand your role and responsibilities
• How to share Information
• How to report allegations.

Safeguarding Ambassadors

If you would like to attend our next course, please register your interest below
£50 + VAT per person

All organisations need to have procedures and policies in place to protect vulnerable people.

This ensures that they are safe and protected.

Learners undertaking this course will be considered a Safeguarding Ambassador and assist the Safeguarding Lead in providing care, reassurance and be a central point of contact within the workplace to help and support those with any safeguarding issues

A range of subjects are covered including:

• Understand Safeguarding
• Understand how it affects different groups of people
• Understand the indicators of abuse and neglect
• Look at the law and legislation that underpins safeguarding
• How to make a complaint
• Understand the avenues for signposting, information & support
• Identifying concerns and disclosure
• Making judgements
• Reporting safeguarding concerns

e-Learning Courses

Online staff training and development for SMEs.

With access to online learning courses any time and on any device, staff training and development is made simple with our e-learning range. Our courses are designed with small to mid-sized businesses in mind, ensuring your employees receive relevant and practical training that can actually be deployed in your workplace.  Topics covered include:

• Legislation & Regulation
• People & Relationships
• Online & Offline Safety
• Digital & Creative Skills
• Management & Leadership
• Working from Home.