Expert Hospitality HR Help
for UK Businesses
At HR Solutions, we provide specialist hospitality HR consulting services. Our expert team works to reduce day-to-day risks and ensures compliance with complex employment laws. Whether you run a hotel, restaurant, pub, bar, or cafe, we’ll make sure you’re compliant 365 days of the year. Book your free consultation today.
All the essentials are covered in our hospitality hr consulting service
Our service is designed to offer a comprehensive outsourced suite of essentials, all at a fixed-fee price. The below can all be tailored to suit your specific business needs:
- HR advice and employment law support: Get direct access to fully qualified consultants who can support you across all of your business needs.
- Employment documentation: From tailored employment contacts to zero-hour arrangements or venue-specific handbooks, we have you covered.
- Disciplinary, grievance, and disputes: Access end-to-end procedural support whenever you need on or off-site assistance.
- Right to work audits: Legally compliant audits to support your onboarding and compliance with the Home Office.
- Holiday entitlement and pay: Expertly managed pay, holiday allowance, irregular hours, and shift management tracking.
- Manager training: eLearning or face-to-face support modules to ensure shift managers and site supervisors have the right people management skills.
- Employment tribunal support: In the event of a claim, we’re here to support you across the entire tribunal process.
TALK TO US TODAY ABOUT INTERIM HR SUPPORT
How outsourcing HR keeps you compliant
Ensuring compliance in the UK hospitality secretary is essential for many reasons. When you face regulatory scrutiny from HM Revenue & Customs, potential employment tribunals, and business health & safety regulations, you need an airtight daily business operation. By outsourcing, you take a proactive step toward total compliance.
The benefits of specialist care home HR management
National Minimum Wage and National Living Wage
With the hospitality sector facing strict audits by HMRC and the NLW, non-compliance can result in serious consequences. Outsourcing your needs ensures we can prevent illegal pay deductions, unpaid mandatory training, or unpaid time opening/closing premises. With one of our thorough audits, we can establish pay and time-tracking structures to maintain industry compliance.
Fair Distribution of Tips
The Employment (Allocation of Tips) Act 2023 means you must pass 100% of tips, gratuities, and service charges fairly among staff. You must have a formal written policy in your company handbook explaining this, which our team can support you with from the ground up, all while maintaining relevant legal records.
Mitigating Common Risks and Penalties
Non-compliance hospitality businesses face naming and shaming by the UK government for minimum wage breaches, HMRC fines, and potential employment tribunals. However, with our industry experience we can proactively prevent risks and penalties with legally complete documentation and a dedicated advice line for you to turn to.
Get expert HR solutions for the hospitality sector
We’re one of the UK’s leading HR and employment law consultancies and we have a wealth of experience supporting bars, cafes, hotels, and restaurants. With over 20 years’ experience helping UK businesses, you can gain access to our industry-leading expertise and flexible services. Contact us now for your free consultation.
Enquire today to join an expert charity HR consultant
Our external human resources department is designed to support UK organisations across the many demanding, unique challenges you face every day. Contact us today for a free, no-obligation consultation that will shape your future with new, progressive values.
TESTIMONIALS
We always come off a call knowing exactly what we need to do, the advice is clear and thorough and installs confidence in us. Sheena must have 100s of clients, but we’re always made to feel important, the response time for providing guidance is brilliant and where we would be without HR Solutions!
Rebecca Booys
Safetycare UK
Rebecca Booys
Safetycare UK
Having moved from a local accountancy firm who use to process my payroll to HR Solutions, I have never been so impressed and relaxed when it comes to the end of the month.
Kay replies within minutes of me processing the hours and deals with any questions or issues I have.
HR solutions and Kay have most definitely made my life so much easier as a business owner.
Amy Capp, CEO
Amy’s Cleaning Services
Amy Capp, CEO
Amy’s Cleaning Services
Rob Coppillie has looked after all of our HR needs for the last few years and his assistance is really valuable to us. He goes the extra mile and always responds quickly and even calls outside of normal working hours on many occasions.
His advice is something I feel gives me the confidence to deal with things that are out of my depth. I would thoroughly recommend Rob to any client for their HR needs.
Lorna Green
GMP Drivercare
Lorna Green
GMP Drivercare
The service that HR Solutions has offered has been brilliant, their support is excellent. Gill and Toni have supported us and have made it as stress free as possible. Their knowledge has been excellent and I would thoroughly recommend their services, especially for people who have minimal HR experience.”
Bridget Hayward, Line Manager
Always Take Care
Bridget Hayward, Line Manager
Always Take Care
TESTIMONIALS
Rebecca Booys
Safetycare UK
Rebecca Booys
Safetycare UK
We had a visit from HSE. They had a look around and then said it was one of the best paperwork (Construction Phase Plan) they had seen for a while! Thanks to both Lauren and Joanne for your help with that.
Richard Chapman, Health and Safety Advisor
Colchester Zoo
Richard Chapman, Health and Safety Advisor
Colchester Zoo
Amy Capp, CEO
Amy’s Cleaning Services
Amy Capp, CEO
Amy’s Cleaning Services
My association with HR Solutions has now been for almost 4 years, when I was looking for HR advice for a staff TUPE exercise.
To say the entire process was seamless and hassle free would be an understatement. The team kept us in the loop at every step and we had complete clarity of the entire process.
HR Solution’s transparent and detailed approach to HR matters has helped us keep our focus on our core operations. No query/request is ever too big.
Whilst the pricing model can be flexed as per your requirements, the experienced and timely advice has proven invaluable on a number of occasions.
Aftab Jussab, our consultant has comprehensive knowledge about complex employment law and his several years of experience in this field keeps us on the right track always. Not only am I able to discuss any issues with Aftab in an open and friendly manner, the advice has always been practical looking at all circumstances.
I am very happy to recommend HR solution’s service to small and large businesses and will be pleased for my contact details to be shared with others to answer any specific queries from a client’s perspective.
Anurag Agrawal
15 Grosvenor Square
Anurag Agrawal
15 Grosvenor Square
CUSTOMER SUCCESS INSIGHTS
FAQs
How can outsourcing HR help hospitality businesses manage high staff turnover?
It helps by providing more efficient recruitment processes. This includes a thorough vetting and interview process, followed by complete contract terms creation, and a modern onboarding process. This is handled by a team of HR experts with 20 years’ experience, which provides the best possible chance of talented employees joining your team long-term.
What does HR support for hospitality cost?
Rates vary per business and your specific needs, but we always offer a fixed-fee rate for total transparency.
Can outsourcing HR help with managing staff on zero-hour contracts?
Yes. Managing your more casual staff requires very precise legal knowledge and handling to avoid non-compliance. Our service includes drafting legally compliant zero-hour contracts to protect your operation efficiency, all while ensuring you’re not breaking UK employment laws.
How will the Employment Rights Act 2025 affect hospitality?
There are sweeping industry changes across redundancies, unfair dismissals, pay, statutory benefits, tax, and much more. To understand where your business stands, refer to our in-depth Employment Rights Act 2025 business guide.
