Knowledge base terms of use
Updated January 2026
Summary
These are the terms and conditions which apply to your use of this website and service HR Knowledge Base (https://hrsolutions.microsoftcrmportals.com).
You are required to read this important information carefully before you proceed any further with access to this Website, and any associated services and or purchases. We in particular draw your attention to the Fair use section.
By using this website you agree to abide by these terms.
By agreeing to these terms and conditions, you are agreeing with all our terms and conditions, as they stand and without modification.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, THEN YOU ARE NOT AUTHORISED TO USE THIS WEBSITE.
Application of terms and conditions
The terms and conditions outlined below apply whether access to the website is purchased on its own or included as part of a package of services.
General
Business HR and Business HR Solutions are trading names of Business Human Resources Solutions Limited.
This site is owned by Business Human Resources Solutions Limited and operated by Business HR Solutions (Consultancy) Limited.
These terms and conditions apply to your use of every part of this Website. Separate terms and conditions will apply to any websites accessible via a hypertext link from this Website.
Availability
Business Human Resources Solutions Limited will endeavour to ensure that this Website is accessible for 24 hours a day. However, Business Human Resources Solutions Limited will not be liable if, for any reason, the website is unavailable at any time or for any period.
Business Human Resources Solutions Limited will not be liable for loss or damage arising in contract, tort, or otherwise if this website becomes unavailable or is suspended for any reason.
Information
Information contained on this website is provided for information purposes only and Business Human Resources Solutions Limited will use all reasonable endeavours to ensure that it is accurate at the date of publication. However, because of the nature of the internet, there may be circumstances in which errors or omissions in the information may occur which are beyond the reasonable control of Business Human Resources Solutions Limited.
Consequently Business Human Resources Solutions Limited will not be liable for loss or damages arising, in contract, tort or otherwise, directly or indirectly from the use of or reliance upon any information contained on this Website, unless the accuracy of the information has been checked with Business Human Resources Solutions Limited before reliance is placed upon it.
Security
Business Human Resources Solutions Limited will take all reasonable steps to ensure that any personal information you provide is kept secure. However, because of the nature of the Internet, and the fact that it is not a secure system, Business Human Resources Solutions Limited cannot and do not guarantee that personal information you provide will not be intercepted by others and decrypted. Consequently, your privacy cannot be guaranteed.
Please refer to our privacy policy for further details.
Disclaimers
This website contains hypertext links to other websites. The responsibility for those websites is that of the parties who are identified as providing those sites and Business Human Resources Solutions Limited cannot accept any responsibility for them or their use.
Business Human Resources Solutions Limited accepts no responsibility for the content of any other website to which a hypertext link to or from this Website exists.
Business Human Resources Solutions Limited cannot warrant that this Website is free of viruses or technical defects of any description and will not be responsible for any technical problems arising from the use of this Website. Such links are used entirely at your own risk and should not be seen as any form of endorsement by Business Human Resources Solutions Ltd of the organisations concerned.
Business Human Resources Solutions Limited reserves the right to change the content, presentation, user facilities and availability of any part of the Website at its sole discretion.
Refunds, Cancellations & Distance Selling Regulations
We aim for this website service to be sold to businesses and as such, Distance Selling Regulations do not apply to business sales.
Should you be a consumer adapting any information or document for personal use, then please be aware that as our documents are all electronic, in accordance with Regulation 13 of the Consumer Protection (Distance Selling) Regulations 2000, no automatic right of refund or cancellation will exist after a document has been purchased.
If a document is deemed to be faulty (in the case of electronic documents, a corrupt file, etc.) then you should make Business Human Resources Solutions Limited aware by emailing [email protected] citing the document in question.
Customer Care
Business HR Solutions believe that customer care is of paramount importance, as we hope to see you come back to our site again. So, if there is any issue of concern then please let us know at your earliest convenience and we will do our best to rectify the situation within 48 hours, (Monday to Friday). In the first instance please e-mail [email protected].
About the Product
Whilst all the documents that are available for download on the website are drafted by HR Professionals, by the nature of the content we are unable to offer any guarantee that the documents are up to date at all times. If you have a concern about the content of the document then the date the article was created is a good indication as to when it was last revised.
Please note that whilst we believe these documents to be of the utmost quality we will not be held liable for any damages however so arising from the use of these documents.
Before you use these documents we strongly advise you to make sure that they are in line with your own pre-existing policies and procedures, and should you choose not to have them verified, you do so at your own risk.
Legal Advice
Downloading and using these documents does not and never will constitute Business Human Resources Limited or Business HR Solutions (Consultancy) Limited having offered legal advice.
If you do need some additional support and advice, then you can contact the helpline via our e-mail address [email protected] or the helpline number 0333 247 2004.
Copyright and trademarks
All website graphics, text, design, the selection and arrangement thereof and all materials on this website are the copyright of Business Human Resources Solutions Ltd and/ or Business HR Solutions (Consultancy) Limited, its content and technology providers. All rights reserved.
Copyright and Ownership
Business Human Resources Limited or Business HR Solutions (Consultancy) Limited own the copyright and all other intellectual property rights subsisting in the database accessible via the Website and all material on this Website, including all the trademarks visible on the Website.
You are not permitted to download, redistribute or extract any information on this Website in whole or in part other than for your Company’s use, unless otherwise stated and agreed.
Business Human Resources Limited or Business HR Solutions (Consultancy) Limited own the copyright on all the articles and documents listed and stored on this website. Please do not attempt to modify them in any way so you can claim that they are your own and therefore claim the copyright.
As we do hold the copyright to the documents, we politely ask that you leave the copyright notice in the footer on them. If this is removed, then you will be in breach of the copyright.
You may not transfer ownership of any of the documents from this site to any other organisation to enable them to breach this copyright clause.
Fair use
Permission is granted to copy electronically and to print hard copy portions of this website for the sole purpose of using this website to assist you in the HR management of your own employees, workers, sub-contractors, self-employed consultants, volunteers etc.
Any other use of the copyright material on the Business Human Resources Limited website, including using the material on the site for the benefit of other parties, whether for payment or not, is strictly prohibited without the express prior permission of Business Human Resources Limited, usually via a Partnership Agreement. (Please contact [email protected] to find out more about our Partnership Agreements).
Please note that Business Human Resources Solutions Ltd will take legal action if its copyright is infringed.
Cookies
Business Human Resources Limited uses transient session cookies to make the website workable. If you do not want to accept session cookies (from us or anyone else) please change the settings in your web browser and leave the site immediately. Further use of the website implies informed consent.
- Session cookies are non-persistent (i.e. not stored on your hard drive), contain no identifiable information and cannot be requested by other sites.
- Our content contains no third-party content, and you will therefore not receive any cookies from anyone else as a result of visiting any pages on our site. (See also our Links section below.)
- We do not use any tracking code on our website and hence no one else will know you have been to our site via such a mechanism.
Modification
Business Human Resources Solutions Limited may at any time modify these terms and conditions and will post the new version on this website. Your continued use of this website constitutes your agreement to the modified terms and conditions.
Subscription
Most of our site is only accessible to subscribers.
Access
Your user ID and password are personal to you and your company, firm or organisation and you agree not to disclose the same to any third party nor to allow any third party to use your subscriber information to access the areas of the site reserved to subscribers only.
Guides and legal overviews
Whilst we have taken care in compiling the guides and legal overviews available on this website, they are designed for information purposes only and do not constitute legal advice.
We accept no liability for any loss suffered as a result of your use of or reliance on the guides and legal overviews or any information contained in or accessed through this website.
Forms, letters and agreements
The forms, letters and agreements available on this website have been written to comply with UK law. In many cases they will need to be adapted to take into account your specific circumstances and therefore we do not warrant that any of these documents are suitable for your specific purposes.
Helpline subscriptions
If you bought a subscription which includes helpline hours, this entitles you to obtain advice via email or telephone from the Business HR Solutions advisory team. The designated number of hours is shown in your subscription agreement and might also be stated as ‘unlimited’. If you come close to or go over the limit, then we would offer you the option to buy more time at the designated rate.
All helpline users
We commit to respond to your email enquiry to our helpline within one working day, and to your phone call within two working hours.
It is our standard procedure to confirm all advice given by email. The total time spent dealing with your enquiries, including preparing the summary emails, updating the details of your enquiries, following up open enquiries and providing any reports you request on your helpline usage will be recorded against your account.
Any use of our helpline for the benefit of other parties, whether for payment or not, is not authorised unless you hold a Partnership Agreement with us. Our liability is limited to our individual subscribers, not to any third parties to whom the information is passed on.
Please note: these hours are strictly for helpline queries and cannot be used for special projects unless we agree in advance.
Also note: any other helplines accessed directly or indirectly via this website may be subject to the payment of separate charges for which you will be responsible.
Disclaimer
The information and documents available on website are provided on an “as is” basis without any representations or endorsements made and without any warranty of any kind whether express or implied, including but not limited to implied warranties of fitness for purpose, merchantability and accuracy.
Whilst we do make statements about the documents and employment law in general throughout the site, we must stress that you should not constitute this as legal advice of any sort.
If you choose to make amendments to the document, we cannot be held liable for any such amendments. If you seek legal advice on the document, then the liability for the document will become that of the party from which you sought advice.
By using the Website you agree that in no circumstance shall Business Human Resources Limited or Business HR Solutions (Consultancy) Limited be liable for any indirect, incidental, special or consequential damages, including, but not limited to, loss of business or profits or any other financial loss, arising out of or in any way connected with the use of the Website or the documents, under any law or on any basis whatsoever whether contractual or otherwise, except in relation to death or personal injury for which no limit shall apply.
Liability
We undertake to provide the services offered on this website with reasonable care and skill and to use our reasonable endeavours to correct any errors in the services as promptly as possible. We do not warrant that availability or delivery of the services will be uninterrupted or error-free.
In the event that we fail to comply with our undertaking above, having been given a reasonable opportunity to correct such failure, our aggregate liability to you for all losses, damages, costs and claims and expenses howsoever arising shall not exceed the total subscription fee paid by you in respect of the twelve month period prior to the date on which such failure occurred.
In no event will we be liable to you for:
Any consequential or indirect loss or damage (whether for loss of profits, including loss of profits or anticipated profits on contracts, business revenue, goodwill or otherwise) howsoever arising out of or in connection with your use of this website and its contents, or our helpline or any loss, damages, costs, claims or expenses incurred as a result of any customisation of or amendment made by you to any of the template documents available on this site.
If a court or any other body having the power to rule on disputes, decides that any part of these Terms and Conditions is not reasonable or cannot be enforced, this will not affect the validity of other parts of these Terms and Conditions which will continue in full force and effect.
Refunds
Refunds will be given at the discretion of the company management.
Entire Agreement
This Agreement constitutes the entire agreement concerning this subject matter.
Terminating the agreement
Whilst we believe this agreement is valid and enforceable, if any clause is deemed not to be such, that clause shall be removed but the remaining parts of the agreement shall remain in force.
Governing law
These terms and conditions and your use of the website are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English courts.