Client Survey 2009
At HR Solutions we are keen to ensure that we continue to meet the needs of all our clients. To do this we undertake an annual client survey to understand your views, as well as to identify ways to improve the services that we provide.
The HR Solutions team would like to thank everyone who provided feedback through the Client Survey 2009. This year’s survey followed on from the success of the 2008 Client Survey that led to the implementation of new services and extensive website development. A year on we wanted to gauge from our clients how they felt about their hr outsourced service since the company has relocated and expanded, including the new services that we provide.
The survey has once again been dominated by positive responses with 100% of respondents willing to onwardly recommend our services.
Some of the reasons why our clients would recommend us:
- I would recommend HR solutions and particularly the clear way everything is explained and questions answered
- Excellent, helpful and friendly service
- Responsive Service: Personal Touch: Friendly but Professional
- Strong relationship over many years and full confidence in the no nonsense approach!
In addition, with the aim of continuing to increase the service provided to our clients we specifically asked our clients to identify any areas they felt HR Solutions could develop, and these focus on the continuous development of our online resources as well as company specific legislative requirements. This is an area that we are heavily focused on and later this year we aim to be able to provide greater web resources where generic template documents will be available for those clients that wish to use them.
Over the past months we have spent significant resources on developing access to news articles and legislative changes, and an area of the survey sought our clients views as to how informative they found these. Whilst there was a mixed response from clients as to whether or not they read our news bulletins and newsletters, those that did found them to be very informative.
We are also pleased that there has been a noticeable increase in our overall response times, specifically in relation to telephone queries which has risen from 59% (2008) to 78% (2009) believing our response times to be excellent.
All in all we are very pleased with the responses that we have received from our survey, and we aim to continue to develop the services that we provide to our clients, as well as making it easier for our clients to have access to template and useful resources via our website.